If you would like to return an item please email firstname.lastname@example.org or call us on 020 7237 9794 within 14 days of placing your order. We can organise collection, but additional charges will apply.
It is the customer's responsibility to ensure the goods are correctly repackaged and safely returned. Any returned items will need to be returned in their original condition within 14 days of contacting us to arrange a refund. Once the returned item is received and checked, we will process your refund within 3 working days. You will receive credit back into the same account you paid with within 5-10 business days.
If the item you have received is damaged or faulty we will require photographic evidence of any damaged goods.
Brew By Numbers cannot accept responsibility for a failed delivery if you’ve provided an incorrect address.
If you would like to change the size of your item then please follow our returns procedure above. If it is a direct swap with no price difference, we will simply send you the new item upon receipt of the original. If there is a price difference, we will need to process a refund (as per the refund policy) and ask you to place a new order.
Please contact us to ensure alternate sizes are in stock.